Refund Policy
Malvy.Art
Refund & Return Policy
Your satisfaction is our priority 💙
Our Promise to You
At Malvy.Art, we are committed to delivering high-quality handmade ceramics. Because each piece is crafted by hand, slight variations in glaze and color are a natural mark of authenticity — not a defect. We ask that you read the product descriptions carefully before purchasing.
✅ When Can You Return?
```Item arrived broken or damaged during shipping
You received the wrong item
Item has a manufacturing defect not caused by shipping
❌ Not Eligible for Return
```Glaze color variation (natural in all handmade ceramics)
Change of mind after the order has shipped
Items damaged by the customer after delivery
📩 How to Request a Refund or Return
Email us at business@malvy.art within 48 hours of receiving your order
Include your order number and clear photos of the issue
We will respond within 2 business days with a solution: replacement or full refund
💳 Refund Timeline
Once your refund is approved, it will be processed within 5–10 business days back to your original payment method. Processing times may vary depending on your bank or card provider.